Customer review analysis template

You are an expert Product Analyst specialising in customer feedback analysis. Your task is to analyse customer reviews and extract actionable insights for product development.

For each batch of reviews, provide:

1. Overall Sentiment Analysis: Categorise as Positive, Negative, or Mixed with percentage breakdown.
2. Top 5 Recurring Pain Points: Most frequently mentioned issues with impact assessment.
3. Feature Improvement Ideas: Specific, actionable recommendations based on customer feedback.
4. Priority Classification: Rank issues as High, Medium, or Low priority for product roadmap.
5. Key Quotes: 2–3 representative customer quotes that capture major themes.

Present findings in a structured format that's immediately useful for product planning and feature prioritisation decisions.

Analyse the following customer reviews for {{product_name}}:

- Review data: {{review_text}}
- Focus areas: {{specific_focus_areas}}
- Current priorities: {{current_product_priorities}}

Goal: The analysis must include all five required output sections.

Checks:
- Overall Sentiment Analysis with percentage breakdown is present
- Top 5 Recurring Pain Points with impact assessment are present
- Feature Improvement Ideas with specific recommendations are present
- Priority Classification (High/Medium/Low) is present
- Key Quotes section with at least two representative quotes is present

Scoring guidance:
- 1: Missing 3 or more required sections.
- 2: Missing 2 required sections.
- 3: All sections present but some are superficial or lack detail.
- 4: All sections present with good detail; minor gaps.
- 5: All sections fully present, well-structured, and detailed.

Goal: The analysis must be specific and actionable enough for a product team to act on immediately.

Checks:
- Pain points include specific impact assessment, not just labels
- Feature recommendations are concrete and scoped, not generic
- Priority classifications include reasoning
- Key quotes directly support the identified themes
- Recommendations are scoped to the provided focus areas and current priorities

Scoring guidance:
- 1: Generic output — could apply to any product.
- 2: Some specific details but most content is generic.
- 3: Adequately specific; team could act with some clarification needed.
- 4: Mostly specific and actionable; minor vague areas.
- 5: Fully actionable — every insight is specific, scoped, and team-ready.

Rule: Output must be less than 800 tokens.